/* =============================================================
 * Sistema de Soporte Norklan — estilos públicos
 * Fase 3: landing con 4 botones + layout compartido.
 * Estética: dark, tecnológica, luz animada recorriendo el borde.
 * ============================================================= */

@property --angle {
    syntax: '<angle>';
    initial-value: 0deg;
    inherits: false;
}

*,
*::before,
*::after {
    box-sizing: border-box;
}

:root {
    --bg-0: #05070d;
    --bg-1: #0a0e1a;
    --bg-2: #111729;
    --surface: rgba(20, 26, 45, 0.72);
    --surface-strong: rgba(30, 38, 64, 0.88);
    --border: rgba(148, 163, 184, 0.16);
    --border-strong: rgba(148, 163, 184, 0.28);
    --text: #e6ecf5;
    --text-muted: #94a3b8;
    --text-dim: #64748b;

    /* acentos por botón */
    --c-soporte:      #22d3ee;
    --c-capacitacion: #c084fc;
    --c-operacion:    #34d399;
    --c-calibracion:  #fbbf24;

    --radius-lg: 22px;
    --radius-md: 14px;
    --radius-sm: 8px;

    --shadow-1: 0 1px 0 rgba(255,255,255,0.04) inset, 0 8px 30px rgba(0,0,0,0.35);
    --shadow-2: 0 1px 0 rgba(255,255,255,0.06) inset, 0 20px 60px rgba(0,0,0,0.55);

    --ease-out: cubic-bezier(0.22, 1, 0.36, 1);
}

html, body {
    min-height: 100%;
}

body {
    margin: 0;
    font-family: 'Inter', system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
    color: var(--text);
    background:
        radial-gradient(1200px 600px at 80% -10%, rgba(34, 211, 238, 0.08), transparent 60%),
        radial-gradient(900px 500px at -10% 110%, rgba(192, 132, 252, 0.08), transparent 60%),
        linear-gradient(180deg, var(--bg-0) 0%, var(--bg-1) 100%);
    background-attachment: fixed;
    -webkit-font-smoothing: antialiased;
    line-height: 1.55;
    overflow-x: hidden;
}

/* Fondo: rejilla sutil + halo */
.bg-grid {
    position: fixed;
    inset: 0;
    z-index: -2;
    pointer-events: none;
    background-image:
        linear-gradient(rgba(148,163,184,0.06) 1px, transparent 1px),
        linear-gradient(90deg, rgba(148,163,184,0.06) 1px, transparent 1px);
    background-size: 40px 40px;
    mask-image: radial-gradient(ellipse at center, rgba(0,0,0,0.7) 0%, rgba(0,0,0,0) 70%);
    -webkit-mask-image: radial-gradient(ellipse at center, rgba(0,0,0,0.7) 0%, rgba(0,0,0,0) 70%);
}
.bg-glow {
    position: fixed;
    inset: 0;
    z-index: -1;
    pointer-events: none;
    background:
        radial-gradient(600px 300px at 50% 0%, rgba(56,189,248,0.10), transparent 65%);
}

/* Header / nav */
.site-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    max-width: 1180px;
    margin: 0 auto;
    padding: 24px 28px;
}
.brand {
    display: inline-flex;
    align-items: center;
    gap: 12px;
    color: var(--text);
    text-decoration: none;
}
.brand-mark {
    display: inline-flex;
    width: 40px;
    height: 40px;
    align-items: center;
    justify-content: center;
    border-radius: 12px;
    color: #67e8f9;
    background: linear-gradient(135deg, rgba(34,211,238,0.15), rgba(34,211,238,0.04));
    border: 1px solid rgba(34,211,238,0.25);
    box-shadow: 0 0 24px rgba(34,211,238,0.18);
}
.brand-text { display: flex; flex-direction: column; line-height: 1.1; }
.brand-text strong { font-weight: 700; letter-spacing: -0.01em; }
.brand-text small { color: var(--text-muted); font-size: 12px; margin-top: 2px; }

.site-nav { display: flex; gap: 18px; }
.site-nav a {
    color: var(--text-muted);
    text-decoration: none;
    padding: 8px 14px;
    border-radius: 999px;
    border: 1px solid transparent;
    font-size: 14px;
    transition: color .2s var(--ease-out), border-color .2s var(--ease-out), background-color .2s var(--ease-out);
}
.site-nav a:hover {
    color: var(--text);
    border-color: var(--border-strong);
    background: rgba(255,255,255,0.03);
}

/* Layout principal */
.site-main {
    max-width: 1180px;
    margin: 0 auto;
    padding: 32px 28px 80px;
}

/* Hero */
.hero { text-align: center; padding: 24px 0 40px; }
.hero .eyebrow {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    color: #67e8f9;
    background: rgba(34,211,238,0.08);
    border: 1px solid rgba(34,211,238,0.20);
    padding: 6px 12px;
    border-radius: 999px;
    font-size: 12px;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}
.hero h1 {
    font-size: clamp(28px, 4vw, 44px);
    line-height: 1.1;
    letter-spacing: -0.02em;
    margin: 18px auto 12px;
    max-width: 820px;
    background: linear-gradient(180deg, #ffffff 0%, #b6c2d9 100%);
    -webkit-background-clip: text;
            background-clip: text;
    color: transparent;
}
.hero p {
    color: var(--text-muted);
    font-size: 16px;
    max-width: 640px;
    margin: 0 auto;
}

/* Grilla de botones */
.actions {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
    gap: 22px;
    margin-top: 36px;
}

/* Botón / tarjeta */
.action-card {
    position: relative;
    display: flex;
    flex-direction: column;
    gap: 18px;
    padding: 26px 24px 24px;
    min-height: 220px;
    color: var(--text);
    text-decoration: none;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-1);
    backdrop-filter: blur(10px);
    -webkit-backdrop-filter: blur(10px);
    overflow: hidden;
    isolation: isolate;
    transform: translateY(0);
    transition:
        transform .35s var(--ease-out),
        border-color .35s var(--ease-out),
        box-shadow .35s var(--ease-out),
        background-color .35s var(--ease-out);
}

/* Luz que recorre el borde: capa exterior con conic-gradient rotando */
.action-card::before {
    content: '';
    position: absolute;
    inset: -1px;
    border-radius: inherit;
    padding: 1px;
    background: conic-gradient(
        from var(--angle, 0deg),
        transparent 0deg,
        transparent 240deg,
        var(--accent, #22d3ee) 300deg,
        #ffffff 320deg,
        var(--accent, #22d3ee) 340deg,
        transparent 360deg
    );
    /* recorta para que solo se vea como borde */
    -webkit-mask: linear-gradient(#000 0 0) content-box, linear-gradient(#000 0 0);
            mask: linear-gradient(#000 0 0) content-box, linear-gradient(#000 0 0);
    -webkit-mask-composite: xor;
            mask-composite: exclude;
    opacity: 0;
    transition: opacity .25s var(--ease-out);
    pointer-events: none;
    z-index: 1;
}

/* Halo difuso del color de acento (visible al hover) */
.action-card::after {
    content: '';
    position: absolute;
    inset: -40%;
    border-radius: 50%;
    background: radial-gradient(closest-side, var(--accent, #22d3ee), transparent 70%);
    opacity: 0;
    filter: blur(40px);
    transform: scale(0.6);
    transition: opacity .4s var(--ease-out), transform .6s var(--ease-out);
    pointer-events: none;
    z-index: 0;
}

.action-card:hover,
.action-card:focus-visible {
    transform: translateY(-4px);
    border-color: transparent;
    box-shadow: var(--shadow-2);
    background: var(--surface-strong);
    outline: none;
}
.action-card:hover::before,
.action-card:focus-visible::before {
    opacity: 1;
    animation: borderSpin 2.6s linear infinite;
}
.action-card:hover::after,
.action-card:focus-visible::after {
    opacity: 0.18;
    transform: scale(1);
}

@keyframes borderSpin {
    to { --angle: 360deg; }
}

/* Cabecera del botón: icono + número */
.action-card .head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    position: relative;
    z-index: 2;
}
.action-card .icon {
    display: inline-flex;
    width: 56px;
    height: 56px;
    align-items: center;
    justify-content: center;
    border-radius: 16px;
    color: var(--accent, #22d3ee);
    background:
        linear-gradient(135deg, color-mix(in oklab, var(--accent, #22d3ee) 18%, transparent), color-mix(in oklab, var(--accent, #22d3ee) 4%, transparent));
    border: 1px solid color-mix(in oklab, var(--accent, #22d3ee) 35%, transparent);
    box-shadow: 0 0 30px color-mix(in oklab, var(--accent, #22d3ee) 25%, transparent);
    transition: transform .35s var(--ease-out), box-shadow .35s var(--ease-out);
}
.action-card:hover .icon,
.action-card:focus-visible .icon {
    transform: scale(1.04);
    box-shadow: 0 0 36px color-mix(in oklab, var(--accent, #22d3ee) 45%, transparent);
}
.action-card .icon svg { width: 28px; height: 28px; }

.action-card .number {
    font-family: 'JetBrains Mono', 'Fira Code', ui-monospace, SFMono-Regular, Menlo, monospace;
    font-size: 14px;
    font-weight: 600;
    color: color-mix(in oklab, var(--accent, #22d3ee) 70%, #b6c2d9);
    background: color-mix(in oklab, var(--accent, #22d3ee) 8%, transparent);
    border: 1px solid color-mix(in oklab, var(--accent, #22d3ee) 22%, transparent);
    padding: 6px 10px;
    border-radius: 999px;
    letter-spacing: 0.02em;
}

.action-card .body {
    position: relative;
    z-index: 2;
    display: flex;
    flex-direction: column;
    gap: 6px;
    margin-top: auto;
}
.action-card h2 {
    font-size: 19px;
    font-weight: 600;
    margin: 0;
    letter-spacing: -0.01em;
    color: #ffffff;
}
.action-card p {
    margin: 0;
    color: var(--text-muted);
    font-size: 14px;
}

.action-card .cta {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    margin-top: 14px;
    font-size: 13px;
    font-weight: 500;
    color: var(--accent, #22d3ee);
    opacity: .85;
    transition: gap .25s var(--ease-out), opacity .25s var(--ease-out);
}
.action-card:hover .cta { gap: 10px; opacity: 1; }
.action-card .cta svg { width: 14px; height: 14px; }

/* Variantes de color por botón */
.action-card.is-soporte      { --accent: var(--c-soporte); }
.action-card.is-capacitacion { --accent: var(--c-capacitacion); }
.action-card.is-operacion    { --accent: var(--c-operacion); }
.action-card.is-calibracion  { --accent: var(--c-calibracion); }

/* Footer */
.site-footer {
    border-top: 1px solid var(--border);
    margin-top: 60px;
    padding: 20px 28px;
    text-align: center;
    color: var(--text-dim);
    font-size: 13px;
}

/* Páginas internas placeholder */
.placeholder {
    max-width: 720px;
    margin: 60px auto;
    text-align: center;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 48px 32px;
    box-shadow: var(--shadow-1);
}
.placeholder h1 {
    font-size: 28px;
    margin: 0 0 12px;
    letter-spacing: -0.01em;
}
.placeholder p { color: var(--text-muted); margin: 0 0 24px; }
.placeholder .pill {
    display: inline-block;
    font-family: 'JetBrains Mono', ui-monospace, monospace;
    font-size: 12px;
    padding: 4px 10px;
    border-radius: 999px;
    border: 1px solid var(--border-strong);
    color: var(--text-muted);
    background: rgba(255,255,255,0.02);
}
.placeholder .back {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    margin-top: 24px;
    color: var(--text);
    background: linear-gradient(135deg, rgba(34,211,238,0.18), rgba(34,211,238,0.06));
    border: 1px solid rgba(34,211,238,0.30);
    text-decoration: none;
    padding: 10px 18px;
    border-radius: 999px;
    font-size: 14px;
    transition: transform .25s var(--ease-out), border-color .25s var(--ease-out);
}
.placeholder .back:hover { transform: translateY(-1px); border-color: rgba(34,211,238,0.5); }

/* Responsive */
@media (max-width: 640px) {
    .site-header { padding: 16px 20px; }
    .site-main { padding: 20px 18px 64px; }
    .actions { gap: 16px; }
    .action-card { min-height: 200px; padding: 22px 20px; }
    .brand-text small { display: none; }
}

/* =============================================================
 * Formularios públicos (FASE 4)
 * ============================================================= */

.form-shell {
    max-width: 760px;
    margin: 24px auto 0;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 32px 32px 28px;
    box-shadow: var(--shadow-1);
    backdrop-filter: blur(10px);
}

.form-head { margin-bottom: 22px; }
.form-head h1 {
    font-size: clamp(22px, 3vw, 28px);
    margin: 10px 0 6px;
    letter-spacing: -0.01em;
    color: #fff;
}
.form-head p { margin: 0; color: var(--text-muted); font-size: 14px; }

.badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 12px;
    border-radius: 999px;
    font-size: 12px;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    border: 1px solid color-mix(in oklab, var(--accent, #22d3ee) 28%, transparent);
    background: color-mix(in oklab, var(--accent, #22d3ee) 10%, transparent);
    color: color-mix(in oklab, var(--accent, #22d3ee) 80%, #ffffff);
}
.badge.is-soporte      { --accent: var(--c-soporte); }
.badge.is-capacitacion { --accent: var(--c-capacitacion); }
.badge.is-operacion    { --accent: var(--c-operacion); }
.badge.is-calibracion  { --accent: var(--c-calibracion); }

.public-form { display: flex; flex-direction: column; gap: 16px; }

.form-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 14px;
}

.field { display: flex; flex-direction: column; gap: 6px; }
.field-full { grid-column: 1 / -1; }
.field .label {
    font-size: 13px;
    color: var(--text);
    font-weight: 500;
}
.field .label em {
    color: #f87171;
    font-style: normal;
    margin-left: 2px;
}
.field input,
.field textarea {
    width: 100%;
    background: rgba(5, 9, 18, 0.6);
    border: 1px solid var(--border-strong);
    color: var(--text);
    font-size: 15px;
    font-family: inherit;
    padding: 10px 14px;
    border-radius: 10px;
    transition: border-color .2s var(--ease-out), background-color .2s var(--ease-out), box-shadow .2s var(--ease-out);
}
.field textarea { resize: vertical; min-height: 110px; line-height: 1.5; }
.field input:focus,
.field textarea:focus {
    outline: none;
    border-color: color-mix(in oklab, var(--c-soporte) 70%, transparent);
    box-shadow: 0 0 0 4px color-mix(in oklab, var(--c-soporte) 18%, transparent);
    background: rgba(5, 9, 18, 0.85);
}
.field.has-error input,
.field.has-error textarea {
    border-color: rgba(248, 113, 113, 0.55);
    box-shadow: 0 0 0 4px rgba(248, 113, 113, 0.12);
}
.field .error {
    color: #fca5a5;
    font-size: 12px;
    margin-top: 2px;
}

.form-alert {
    background: rgba(248, 113, 113, 0.10);
    border: 1px solid rgba(248, 113, 113, 0.35);
    color: #fecaca;
    padding: 10px 14px;
    border-radius: 10px;
    font-size: 14px;
    margin-bottom: 8px;
}

.form-actions {
    display: flex;
    justify-content: flex-end;
    gap: 10px;
    margin-top: 10px;
    flex-wrap: wrap;
}
.btn-ghost, .btn-primary {
    appearance: none;
    cursor: pointer;
    font: inherit;
    font-size: 14px;
    font-weight: 600;
    padding: 11px 22px;
    border-radius: 999px;
    text-decoration: none;
    transition: transform .2s var(--ease-out), background-color .2s var(--ease-out), border-color .2s var(--ease-out), box-shadow .2s var(--ease-out);
}
.btn-ghost {
    color: var(--text-muted);
    background: transparent;
    border: 1px solid var(--border-strong);
}
.btn-ghost:hover { color: var(--text); border-color: var(--text-muted); }
.btn-primary {
    --accent: var(--c-soporte);
    color: #0a0e1a;
    background: linear-gradient(180deg, color-mix(in oklab, var(--accent) 95%, white), var(--accent));
    border: 1px solid color-mix(in oklab, var(--accent) 60%, transparent);
    box-shadow: 0 0 24px color-mix(in oklab, var(--accent) 22%, transparent);
}
.btn-primary:hover { transform: translateY(-1px); box-shadow: 0 0 36px color-mix(in oklab, var(--accent) 35%, transparent); }
.btn-primary.is-soporte      { --accent: var(--c-soporte); }
.btn-primary.is-capacitacion { --accent: var(--c-capacitacion); }
.btn-primary.is-operacion    { --accent: var(--c-operacion); }
.btn-primary.is-calibracion  { --accent: var(--c-calibracion); }

/* Página de gracias */
.thanks-shell {
    --accent: var(--c-soporte);
    max-width: 640px;
    margin: 48px auto 0;
    text-align: center;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 56px 36px 40px;
    box-shadow: var(--shadow-2);
    position: relative;
    overflow: hidden;
}
.thanks-shell::before {
    content: '';
    position: absolute;
    inset: -50% -10% auto auto;
    width: 80%;
    height: 200%;
    background: radial-gradient(closest-side, color-mix(in oklab, var(--accent) 35%, transparent), transparent 70%);
    filter: blur(60px);
    pointer-events: none;
}
.thanks-shell .check-mark {
    color: var(--accent);
    margin: 0 auto 14px;
    width: 64px;
    height: 64px;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: color-mix(in oklab, var(--accent) 14%, transparent);
    border: 1px solid color-mix(in oklab, var(--accent) 40%, transparent);
    box-shadow: 0 0 36px color-mix(in oklab, var(--accent) 28%, transparent);
}
.thanks-shell h1 {
    margin: 12px 0 6px;
    font-size: 26px;
    letter-spacing: -0.01em;
    color: #fff;
}
.thanks-shell .lead { color: var(--text-muted); margin: 0 0 24px; }
.thanks-shell .note { font-size: 13px; color: var(--text-dim); margin-top: 16px; }

.ticket-card {
    display: inline-block;
    text-align: left;
    background: rgba(5, 9, 18, 0.6);
    border: 1px solid var(--border-strong);
    border-radius: 14px;
    padding: 18px 22px;
    margin: 10px 0 4px;
}
.ticket-card__label {
    font-size: 12px;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    color: var(--text-muted);
}
.ticket-card__num {
    font-family: 'JetBrains Mono', ui-monospace, monospace;
    font-size: 24px;
    font-weight: 700;
    color: var(--accent);
    margin-top: 4px;
}
.ticket-card p { color: var(--text); margin: 10px 0 0; font-size: 14px; }
.ticket-card .btn-primary {
    --accent: var(--c-soporte);
    color: #0a0e1a;
}

@media (max-width: 640px) {
    .form-grid { grid-template-columns: 1fr; }
    .form-shell { padding: 24px 20px; }
    .thanks-shell { padding: 40px 22px 28px; }
}

/* =============================================================
 * Seguimiento del ticket (FASE 6)
 * ============================================================= */

.seguimiento-shell {
    max-width: 880px;
    margin: 24px auto 0;
    display: flex;
    flex-direction: column;
    gap: 18px;
}

.seguimiento-head {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 24px 28px;
    box-shadow: var(--shadow-1);
}
.seguimiento-head__row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 18px;
    flex-wrap: wrap;
}
.seguimiento-head__label {
    font-size: 12px;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    color: var(--text-muted);
}
.seguimiento-head h1 {
    font-family: 'JetBrains Mono', ui-monospace, monospace;
    font-size: clamp(22px, 3vw, 28px);
    margin: 4px 0 0;
    color: #fff;
    letter-spacing: 0.01em;
}

.estado-badge {
    --accent: #22d3ee;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 8px 14px;
    border-radius: 999px;
    font-size: 13px;
    font-weight: 600;
    color: color-mix(in oklab, var(--accent) 85%, #ffffff);
    background: color-mix(in oklab, var(--accent) 12%, transparent);
    border: 1px solid color-mix(in oklab, var(--accent) 32%, transparent);
    box-shadow: 0 0 18px color-mix(in oklab, var(--accent) 22%, transparent);
}
.estado-badge .dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--accent);
    box-shadow: 0 0 10px var(--accent);
}

.seguimiento-meta {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    gap: 14px 20px;
    margin: 20px 0 0;
    padding: 0;
}
.seguimiento-meta > div { margin: 0; }
.seguimiento-meta dt {
    font-size: 12px;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}
.seguimiento-meta dd {
    margin: 4px 0 0;
    color: var(--text);
    font-size: 14px;
}

.seguimiento-card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 22px 24px;
    box-shadow: var(--shadow-1);
}
.seguimiento-card h2 {
    font-size: 15px;
    margin: 0 0 14px;
    color: #fff;
    font-weight: 600;
    letter-spacing: 0.01em;
}
.seguimiento-card .muted { color: var(--text-muted); margin: 0; }

/* Timeline de historial */
.timeline {
    list-style: none;
    margin: 0;
    padding: 0;
    position: relative;
}
.timeline::before {
    content: '';
    position: absolute;
    left: 7px;
    top: 4px;
    bottom: 4px;
    width: 2px;
    background: linear-gradient(180deg, var(--border-strong), transparent 95%);
}
.timeline li {
    position: relative;
    padding: 0 0 18px 28px;
}
.timeline li:last-child { padding-bottom: 0; }
.timeline__dot {
    --accent: #22d3ee;
    position: absolute;
    left: 0;
    top: 5px;
    width: 16px;
    height: 16px;
    border-radius: 50%;
    background: var(--bg-1);
    border: 2px solid var(--accent);
    box-shadow: 0 0 10px color-mix(in oklab, var(--accent) 60%, transparent);
}
.timeline__title { font-weight: 600; color: #fff; font-size: 14px; }
.timeline__sub   { color: var(--text-muted); font-size: 13px; margin-top: 2px; }
.timeline__sub em { color: var(--text); font-style: normal; }
.timeline__note  { color: #cbd5e1; font-size: 13px; margin-top: 6px; }
.timeline__time  { color: var(--text-dim); font-size: 12px; margin-top: 6px; }

/* Comentarios */
.comments { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 14px; }
.comment {
    padding: 14px 16px;
    border-radius: 12px;
    border: 1px solid var(--border);
    background: rgba(5, 9, 18, 0.5);
}
.comment.is-staff {
    border-color: color-mix(in oklab, var(--c-soporte) 32%, transparent);
    background: linear-gradient(180deg, color-mix(in oklab, var(--c-soporte) 8%, transparent), rgba(5,9,18,0.5));
}
.comment__head {
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    gap: 10px;
    color: var(--text);
    font-size: 13px;
}
.comment__head time { color: var(--text-dim); font-size: 12px; font-variant-numeric: tabular-nums; }

@media (max-width: 640px) {
    .seguimiento-head { padding: 18px 20px; }
    .seguimiento-card { padding: 18px 18px; }
}

/* =============================================================
 * Área administrativa (FASE 7 — login + placeholder)
 * ============================================================= */

.admin-login-shell {
    max-width: 480px;
    margin-top: 48px;
}
.admin-login-shell input[name="codigo"] {
    height: 64px;
}

.form-alert.is-info {
    background: rgba(34, 211, 238, 0.08);
    border-color: rgba(34, 211, 238, 0.30);
    color: #a5f3fc;
}

.admin-placeholder {
    max-width: 760px;
    margin: 24px auto 0;
    display: flex;
    flex-direction: column;
    gap: 18px;
}

/* =============================================================
 * Panel administrativo (FASE 8) — shell + widgets
 * ============================================================= */

body.page-admin,
body.page-admin-login {
    overflow: auto;
}

.admin-shell {
    display: grid;
    grid-template-columns: 240px 1fr;
    min-height: 100vh;
}

.admin-sidebar {
    border-right: 1px solid var(--border);
    background: rgba(8, 12, 24, 0.92);
    backdrop-filter: blur(8px);
    padding: 22px 18px;
    display: flex;
    flex-direction: column;
    gap: 22px;
    position: sticky;
    top: 0;
    height: 100vh;
}

.admin-brand {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    color: var(--text);
    text-decoration: none;
}
.admin-brand .brand-mark { width: 32px; height: 32px; border-radius: 10px; }
.admin-brand .brand-text strong { font-size: 14px; }
.admin-brand .brand-text small { font-size: 11px; }

.admin-nav { display: flex; flex-direction: column; gap: 4px; }
.admin-nav__item {
    display: block;
    padding: 9px 12px;
    border-radius: 8px;
    color: var(--text-muted);
    text-decoration: none;
    font-size: 14px;
    transition: color .15s var(--ease-out), background-color .15s var(--ease-out);
}
.admin-nav__item:hover { color: var(--text); background: rgba(255,255,255,0.03); }
.admin-nav__item.is-active {
    color: var(--text);
    background: linear-gradient(90deg, rgba(34,211,238,0.10), transparent);
    border-left: 2px solid var(--c-soporte);
    padding-left: 10px;
}

.admin-sidebar__foot {
    margin-top: auto;
    padding-top: 14px;
    border-top: 1px solid var(--border);
    display: flex;
    flex-direction: column;
    gap: 8px;
}
.admin-user__name { font-size: 13px; font-weight: 600; color: var(--text); }
.admin-user__role { font-size: 11px; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.06em; }
.admin-logout {
    text-align: center;
    color: var(--text-muted);
    background: transparent;
    border: 1px solid var(--border-strong);
    border-radius: 999px;
    padding: 8px 12px;
    font-size: 13px;
    text-decoration: none;
}
.admin-logout:hover { color: var(--text); border-color: var(--text-muted); }

.admin-main {
    padding: 24px 28px 48px;
    max-width: 1180px;
    width: 100%;
    display: flex;
    flex-direction: column;
    gap: 18px;
}

.admin-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 16px;
    flex-wrap: wrap;
}
.admin-header h1 {
    margin: 0;
    font-size: clamp(22px, 3vw, 28px);
    color: #fff;
    letter-spacing: -0.01em;
}
.admin-header h1.mono { font-family: 'JetBrains Mono', ui-monospace, monospace; letter-spacing: 0.01em; }
.admin-header__sub { margin: 4px 0 0; color: var(--text-muted); font-size: 13px; }
.admin-header__sub a { color: var(--text); }
.admin-header__actions { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }

/* Metric cards */
.metric-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 14px;
}
.metric-grid--solic { margin-top: 8px; }
.metric-card {
    --accent: var(--c-soporte);
    background: var(--surface);
    border: 1px solid var(--border);
    border-left: 3px solid var(--accent);
    border-radius: var(--radius-md);
    padding: 16px 18px;
    box-shadow: var(--shadow-1);
}
.metric-card.is-soporte      { --accent: var(--c-soporte); }
.metric-card.is-capacitacion { --accent: var(--c-capacitacion); }
.metric-card.is-operacion    { --accent: var(--c-operacion); }
.metric-card.is-calibracion  { --accent: var(--c-calibracion); }
.metric-card__label {
    font-size: 12px;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}
.metric-card__value {
    font-family: 'JetBrains Mono', ui-monospace, monospace;
    font-size: 28px;
    font-weight: 700;
    color: var(--accent);
    margin-top: 6px;
}

/* Dashboard grid */
.dash-grid {
    display: grid;
    grid-template-columns: 1fr 1.4fr;
    gap: 14px;
}
@media (max-width: 900px) {
    .dash-grid { grid-template-columns: 1fr; }
}

/* Admin tables */
.table-wrap { overflow-x: auto; }
.admin-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 14px;
}
.admin-table th, .admin-table td {
    padding: 12px 14px;
    text-align: left;
    border-bottom: 1px solid var(--border);
    vertical-align: top;
}
.admin-table th {
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--text-muted);
    background: rgba(5, 9, 18, 0.4);
    font-weight: 600;
}
.admin-table tbody tr:hover { background: rgba(255,255,255,0.02); }
.admin-table .mono { font-family: 'JetBrains Mono', ui-monospace, monospace; }
.admin-table .small { font-size: 12px; color: var(--text-muted); }
.admin-table a { color: var(--c-soporte); text-decoration: none; }
.admin-table a:hover { text-decoration: underline; }
.admin-table .muted { color: var(--text-dim); }
.row-link { font-size: 13px; color: var(--text-muted); }

/* Prioridad */
.prio {
    display: inline-block;
    font-size: 12px;
    font-weight: 600;
    padding: 3px 8px;
    border-radius: 6px;
    border: 1px solid var(--border-strong);
    color: var(--text-muted);
}
.prio-baja    { color: #94a3b8; border-color: rgba(148,163,184,0.30); }
.prio-normal  { color: #67e8f9; border-color: rgba(34,211,238,0.35); background: rgba(34,211,238,0.08); }
.prio-urgente { color: #fca5a5; border-color: rgba(248,113,113,0.45); background: rgba(248,113,113,0.10); }

/* Filtros */
.admin-filters {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    align-items: center;
    padding: 12px;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
}
.admin-filters input[type="search"],
.admin-filters select {
    background: rgba(5,9,18,0.6);
    border: 1px solid var(--border-strong);
    color: var(--text);
    padding: 8px 12px;
    border-radius: 8px;
    font-size: 14px;
    font-family: inherit;
}
.admin-filters input[type="search"] { min-width: 220px; flex: 1; }
.admin-filters .check {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    color: var(--text-muted);
    font-size: 13px;
}

/* Paginator */
.paginator { display: flex; gap: 6px; flex-wrap: wrap; }
.paginator a {
    padding: 6px 12px;
    border: 1px solid var(--border-strong);
    border-radius: 8px;
    text-decoration: none;
    color: var(--text-muted);
    font-size: 13px;
}
.paginator a:hover { color: var(--text); }
.paginator a.is-active { background: var(--c-soporte); color: #0a0e1a; border-color: transparent; }

/* Ticket detail grid */
.ticket-grid {
    display: grid;
    grid-template-columns: 1fr 320px;
    gap: 14px;
}
@media (max-width: 1024px) {
    .ticket-grid { grid-template-columns: 1fr; }
}
.ticket-grid__left, .ticket-grid__right {
    display: flex;
    flex-direction: column;
    gap: 14px;
}

/* kv list (datos del cliente) */
.kv { display: grid; grid-template-columns: 110px 1fr; gap: 8px 14px; margin: 0; padding: 0; }
.kv > div { display: contents; }
.kv dt { color: var(--text-muted); font-size: 12px; text-transform: uppercase; letter-spacing: 0.04em; }
.kv dd { margin: 0; color: var(--text); font-size: 14px; }
.kv .small, .mono.small { font-size: 12px; }

/* Comentario interno */
.comment.is-internal {
    border-color: rgba(251,191,36,0.35);
    background: linear-gradient(180deg, rgba(251,191,36,0.08), rgba(5,9,18,0.5));
}
.tag-internal {
    display: inline-block;
    margin-left: 6px;
    color: #fbbf24;
    background: rgba(251,191,36,0.10);
    border: 1px solid rgba(251,191,36,0.35);
    padding: 1px 6px;
    border-radius: 4px;
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    font-weight: 600;
}

/* Tags */
.tags-list { display: flex; flex-wrap: wrap; gap: 6px 8px; }
.tag {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 999px;
    border: 1px solid var(--border-strong);
    color: var(--text-muted);
    font-size: 12px;
    background: rgba(255,255,255,0.02);
}
.tag-check {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 10px;
    border-radius: 999px;
    border: 1px solid var(--border-strong);
    color: var(--text-muted);
    font-size: 12px;
    cursor: pointer;
    background: rgba(255,255,255,0.02);
}
.tag-check input { accent-color: var(--c-soporte); }
.tag-check input:checked + * { color: var(--text); }

/* Detail row (solicitudes) */
.row-detail summary {
    cursor: pointer;
    font-size: 12px;
    color: var(--c-soporte);
}
.inline-select {
    background: rgba(5,9,18,0.6);
    border: 1px solid var(--border-strong);
    color: var(--text);
    border-radius: 6px;
    padding: 4px 8px;
    font-size: 12px;
    font-family: inherit;
}
.estado-text { color: var(--text); font-size: 12px; }

/* Select genérico bonito en formularios admin */
.public-form select {
    width: 100%;
    background: rgba(5,9,18,0.6);
    border: 1px solid var(--border-strong);
    color: var(--text);
    padding: 10px 14px;
    border-radius: 10px;
    font-size: 14px;
    font-family: inherit;
    appearance: none;
    background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><path d='m6 9 6 6 6-6'/></svg>");
    background-repeat: no-repeat;
    background-position: right 12px center;
    padding-right: 32px;
}

@media (max-width: 760px) {
    .admin-shell { grid-template-columns: 1fr; }
    .admin-sidebar {
        position: static;
        height: auto;
        flex-direction: row;
        align-items: center;
        gap: 14px;
        overflow-x: auto;
    }
    .admin-nav { flex-direction: row; }
    .admin-sidebar__foot { flex-direction: row; align-items: center; border-top: 0; padding-top: 0; margin-left: auto; }
}

/* Accesibilidad: respeta prefer-reduced-motion */
@media (prefers-reduced-motion: reduce) {
    .action-card,
    .action-card .icon,
    .action-card .cta,
    .site-nav a {
        transition: none;
    }
    .action-card:hover::before,
    .action-card:focus-visible::before {
        animation: none;
        opacity: 0.8;
        background: conic-gradient(var(--accent), var(--accent));
    }
}

/* ---------------------------------------------------------------------
   Usuarios (FASE 9)
   --------------------------------------------------------------------- */
.link-button {
    background: none;
    border: 0;
    padding: 0;
    color: var(--c-soporte);
    cursor: pointer;
    font-size: 13px;
    text-decoration: none;
    font-family: inherit;
}
.link-button:hover { text-decoration: underline; }
.admin-table tr.is-editing td { vertical-align: top; padding: 16px 14px; }